How DYNAJET handles your personal data

1. Introduction

This Privacy Policy explains how DYNAJET A/S (“DYNAJET”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit our website, contact us, use our online services, subscribe to our communications or otherwise interact with us.

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Danish Data Protection Act and other applicable data protection rules.

2. Data Controller

The data controller is:

DYNAJET A/S
Oestre Industrivej 4C
DK-6731 Tjaereborg
Denmark

CVR/VAT No.: DK45614417
Phone: +45 3111 0102
E-mail: info@dynajet.net
Website: www.dynajet.net

If you have any questions about this Privacy Policy or our processing of personal data, you may contact us using the contact details above.

3. Personal Data We Process

We may process the following categories of personal data:

• name, company name, job title and contact details;
• e-mail address, telephone number and address;
• VAT number, customer number, order information and invoice information;
• information submitted through contact forms, enquiry forms or dealer-related requests;
• information relating to products, machines, spare parts, service needs or support requests;
• login information and user activity if you use an extranet, dealer portal or customer portal;
• newsletter preferences and marketing consent;
• website usage data, IP address, cookie identifiers, device information and browser information;
• correspondence and other information that you voluntarily provide to us.

We do not intentionally collect special categories of personal data through our website.

4. Purposes of Processing

We process personal data for the following purposes:

• to respond to enquiries and communicate with potential customers, customers, dealers and business partners;
• to process requests submitted through the website, including dealer selection or product-related enquiries;
• to provide access to and administer any extranet, dealer portal, web shop or customer portal;
• to process orders, deliveries, invoices, service requests and support requests;
• to manage customer, dealer and supplier relationships;
• to send newsletters or marketing communications where it is permitted by law or based on your consent;
• to improve our website, products, services and user experience;
• to conduct statistics, analytics and marketing activities where permitted and subject to any required consent;
• to ensure IT security, prevent misuse and maintain reliable website functionality;
• to comply with legal obligations, including accounting, tax, export control and documentation requirements;
• to establish, exercise or defend legal claims.

5. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

• Contract: where processing is necessary to perform a contract with you or your company, or to take steps prior to entering into a contract.
• Legal obligation: where processing is necessary to comply with applicable legal requirements, including bookkeeping, tax, customs, export control or regulatory obligations.
• Legitimate interests: where processing is necessary for our legitimate business interests, including responding to enquiries, managing customer and dealer relationships, improving our website and services, maintaining IT security, and documenting commercial communications.
• Consent: where you have given consent, for example for newsletters, non-essential cookies, analytics or marketing cookies. You may withdraw your consent at any time.

6. Website, Cookies and Analytics

Our website may use cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for statistics, analytics, personalisation or marketing.

Where required by law, we will obtain your consent before placing non-essential cookies or using similar tracking technologies. You can find more information in our separate Cookie Policy and cookie consent tool.

If we use third-party tools, such as analytics, advertising, social media or video services, these providers may process personal data as independent controllers or processors, depending on the circumstances. Further details will be provided in our Cookie Policy or cookie consent settings.

7. Newsletters and Marketing

If you subscribe to our newsletter or otherwise consent to receive marketing, we process your contact details and preferences to send you relevant information about DYNAJET, our products, services, solutions and events.

You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in our e-mails or by contacting us.

8. Enquiries, Dealer Requests and Online Forms

When you contact us through the website, submit an enquiry or select a dealer to handle your request, we process the information you provide to respond to your request and, where relevant, forward or make the request available to the selected dealer.

If your enquiry is handled by an authorised dealer or business partner, that dealer or partner may process your personal data in accordance with its own privacy policy, unless otherwise agreed.

9. Extranet, Dealer Portal and Customer Portal

If we provide access to an extranet, dealer portal, web shop or customer portal, we may process personal data relating to user accounts, login activity, orders, product information, customer administration, service history, machine registration and related support activities.

Such processing is carried out for the purpose of providing the portal functionality, supporting dealers and customers, handling orders and service requests, and improving our products and services.

10. Product Service, Machine Data and IoT

Where products, machines or services include digital features, sensors, IoT functionality or managed service functions, we may process technical and operational data relating to the product or machine.

Such data may include machine identification, operating hours, service intervals, maintenance information, error information and similar technical data. If such data can be linked to an identified or identifiable person, it will be processed as personal data in accordance with this Privacy Policy.

11. Recipients of Personal Data

We may disclose or make personal data available to:

• authorised DYNAJET dealers and business partners where relevant to your enquiry, order or service request;
• IT service providers, hosting providers, website providers and cloud service providers;
• payment, accounting, bookkeeping, logistics, transport and customs service providers;
• newsletter, analytics, marketing and cookie management providers;
• professional advisers, including lawyers, auditors and consultants;
• public authorities, courts, arbitration institutions or regulators where required by law or necessary to protect our rights.

We only disclose personal data where there is a lawful basis for doing so.

12. Transfers Outside the EU/EEA

We may use service providers located outside the EU/EEA or service providers that make personal data available outside the EU/EEA.

Where personal data is transferred outside the EU/EEA, we will ensure that appropriate safeguards are in place, such as an adequacy decision by the European Commission, the EU Standard Contractual Clauses or another lawful transfer mechanism under applicable data protection rules.

13. Retention Periods

We retain personal data only for as long as necessary for the purposes for which the data was collected, unless a longer retention period is required or permitted by law.

As a general rule:

• enquiry and correspondence data are retained for as long as necessary to handle the enquiry and document the relationship;
• customer, order, invoice and accounting data is retained in accordance with applicable bookkeeping and tax rules;
• newsletter data is retained until you withdraw your consent or unsubscribe;
• cookie and analytics data are retained as described in our Cookie Policy or cookie consent settings;
• portal and account data is retained for as long as the account is active and thereafter as necessary for documentation, security or legal purposes;
• data relevant to legal claims may be retained for as long as necessary to establish, exercise or defend such claims.

14. Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Access to personal data is limited to persons and service providers who need such access for legitimate purposes.

15. Your Rights

Subject to the conditions set out in applicable data protection law, you have the right to:

• request access to your personal data;
• request rectification of inaccurate personal data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• receive your personal data in a structured, commonly used and machine-readable format where applicable;
• withdraw consent at any time where processing is based on consent;
• lodge a complaint with a supervisory authority.

To exercise your rights, please contact us using the contact details set out above.

16. Complaints

If you are dissatisfied with the way we process your personal data, you may contact us at any time.

You also have the right to lodge a complaint with the Danish Data Protection Agency:

Datatilsynet
Carl Jacobsens Vej 35
DK-2500 Valby
Denmark
Website: www.datatilsynet.dk

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations or internal procedures.

The current version will always be available on our website.

Last updated: 29-06-2026